FAQ

Frequently Asked Questions

So, what exactly is Poisemetics?

Poisemetics is skincare with intention. We create products that make taking care of your skin feel less like another task and more like a ritual worth keeping. Effective formulas, elevated essentials, and skin that looks as good as it feels.

What makes the Mulberry Serum different?

Mulberry is the star for a reason. Our Mulberry Brightening Vitamin C Serum pairs mulberry extract with Sodium Ascorbyl Phosphate, a stable form of Vitamin C, to help brighten the look of your complexion and improve the appearance of uneven tone and dark spots — without making your routine complicated.

Who is the Mulberry Vitamin C Serum for?

If dullness, uneven-looking tone, or the appearance of dark spots are on your skincare radar, Mulberry was made with you in mind. It can fit into routines across a variety of skin types.

How do I use it?

Keep it simple. Cleanse, apply a few drops of Mulberry to clean skin, let it absorb, then follow with your moisturizer. Using it in the morning? SPF should always be your final step.

Morning or night?

Either — or work it into the part of your routine you’re most consistent with. Great skin loves consistency more than an unnecessarily complicated routine.

When should I expect to see a difference?

Skin moves on its own schedule. Some people may notice changes in the look and feel of their skin sooner than others, but consistency matters. Give your routine time to do its thing.

Can I use Mulberry with my other skincare?

Absolutely. Mulberry is made to fit into a routine, not take it over. If you’re already using strong exfoliants, prescription skincare, or several active ingredients, introduce new products gradually and pay attention to your skin.

Do you test on animals?

Never. Poisemetics does not test its products on animals.

Do you ship internationally?

Yes — Poisemetics ships worldwide. International shipping rates and available delivery options are calculated at checkout based on your destination.

When will my order ship?

We know you’re waiting on your skincare. Orders are prepared as quickly as possible and you’ll receive tracking information once your package is on the way. Carrier delivery times begin after your order has been processed.

My package arrived damaged. What do I do?

We want your Poisemetics order to arrive the way it left us. If something arrives damaged or you receive the wrong item, contact us with your order number and clear photos of the package and product so we can make it right.

Can I change or cancel an order?

Reach out as soon as you notice something needs to be changed. If your order hasn’t entered processing yet, we’ll do our best to help. Once an order has been processed or shipped, changes may no longer be possible.

What’s your return policy?

Because skincare is personal, some opened or used products may not be eligible for return. For all eligibility requirements and instructions, visit our Return & Refund Policy.

Still have a question?

We got you. Reach out to the Poisemetics team | care@poisemeticsusa.com and we’ll be happy to help!

Lock in on your skin.