Shipping policy

Shipping Policy

We know you’re ready to get your skin on 10 . Here’s what to expect once your order is placed.

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

During launches, promotions, or periods of high order volume, processing may take slightly longer.

Once your order ships, you’ll receive a confirmation email with tracking information.

Shipping Rates

Shipping rates are calculated and displayed at checkout based on your order and delivery location.

Estimated Delivery

Delivery times vary depending on the shipping method, carrier, and destination. Delivery estimates provided at checkout are estimates and are not guaranteed.

Once an order has been transferred to the shipping carrier, unexpected carrier delays may occur outside of our control.

Incorrect Shipping Information

Please make sure your shipping information is correct before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that shipping information can be changed once an order has entered processing or has shipped.

Lost, Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery with your order number and photos so we can review the issue and make it right.

If tracking shows your package as delivered but you cannot locate it, please check with members of your household, neighbors, and the shipping carrier first. You may also contact us for assistance.

Questions?

For questions regarding your shipment, please contact Poisemetics using the contact information provided on our website.